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1 ELIGIBILITY AND MEMBERSHIP
1.1 Subject to Our sole and absolute discretion, eligible persons may participate in CapitaPlus by signing up at the customer service counters located in Participating Malls as determined in Our sole and absolute discretion, the Programme Website, via the Programme Web Portal, or by such other means as determined by Us from time to time in Our sole and absolute discretion.
1.2 All participants must be at least eighteen (18) years old on the date they sign up for CapitaPlus.
1.3 Account Eligibility and Duplicate Accounts
1.3.1 each eligible person is entitled to register and maintain one (1) CapitaPlus account only. The creation of multiple accounts by a single individual is strictly prohibited.
1.3.2 We reserve our right to verify account information (including matching of identifiers such as name, mobile number and email) to maintain the integrity of CapitaPlus and prevent fraud or abuse.
1.3.3 For clarity, please also refer to Frequently Asked Questions and/or E-Voucher Terms and Conditions, which form part of these Terms and Conditions.
1.4 By signing up for CapitaPlus, You shall be deemed to have read, understood, and accepted these Terms and Conditions，including Our Personal Data Protection Notice. These Terms and Conditions shall also apply in relation to any Personal Data provided by You, or on Your behalf to Us in connection with CapitaPlus. We will only collect and process Your Personal Data as permitted under the Personal Data Protection Act 2010 and its amendments, including where such processing is necessary for CapitaPlus and consented by you, in compliance with contractual, legal obligation, or legitimate interests, where applicable.
1.5 As a condition of Your participation in CapitaPlus, You are required to provide Us with current, accurate, truthful and complete information about Yourself during the registration process and to keep Your records with Us current and up-to-date. You agree that You shall be solely responsible for all consequences of providing any inaccurate, incomplete and/or insufficient information. In the event that We determine or have reasonable grounds to suspect or have reason to believe that:
1.5.1 the information which You have provided is not current, is false, is misleading, or inaccurate;
1.5.2 You have created or are in control of more than one CapitaPlus account under the same name and/or mobile number (whether intentional or otherwise);
1.5.3 there is fraudulent or dishonest activity involving Your CapitaPlus account;
1.5.4 there is abuse of the Redemption process; and/or
1.5.5 You are involved in any activities which are illegal or unlawful including but not limited to money laundering, profit making crime or any activities falling under the Anti-Money Laundering, Anti-Terrorism Financing, Anti-Restricted Activity Financing and Proceeds of Unlawful Activities Act 2001;
1.5.6 You are in breach of any Terms and Conditions governing CapitaPlus,
We reserve the right to take appropriate action, including:
(a) requesting that You provide additional personal and other information as part of Our verification process;
(b) immediate suspension or termination of all suspected duplicate accounts;
(c) forfeiture of any E-Voucher and benefits associated with Your CapitaPlus account (including all suspected duplicate accounts), or in connection with any fraudulent or dishonest activity or abuse involving Your CapitaPlus account;
(d) legal action against You for breach of these Terms and Conditions; and/or
(e) suspend or terminate Your CapitaPlus account.
1.6 We may amend these CapitaPlus Terms and Conditions from time to time in Our sole and absolute discretion. The modified or updated versions will be published on the Programme Website with the effective date , so that You are aware of when these Terms and Conditions were last updated. Such updates shall also be notified to You through Our Programme Web Portal with a screen prompted for You to acknowledge before proceeding to use the Programme Web Portal. You are encouraged to re-visit these Terms and Conditions from time to time to keep Yourself updated on any changes. By Your continued participation in CapitaPlus, You agree and accept to be bound by such amended Terms and Conditions as may be amended from time to time. Your continued participation in CapitaPlus will be deemed to constitute Your acceptance of and agreement to be bound by such amended Terms and Conditions.
2 E-Voucher
2.1 E-Voucher can be redeemed by You in accordance with these Terms and Conditions and any other applicable rules which are explained in greater detail in the Frequently Asked Questions when You make a qualifying purchase of goods and/or services from Qualified Retailers in Participating Malls and/or Participating CapitaLand Platforms. In the event of any inconsistency, the other applicable rules shall prevail over these Terms and Conditions, but only to the extent of the inconsistency.
2.1A Campaign-specific terms
In addition to these Terms and Conditions and any other applicable rules, specific campaigns may be subject to campaign-specific terms and conditions (including “while stocks last” mechanics), which shall apply to and govern such campaigns.
2.2 To be eligible to redeem for E-Voucher, You must submit Your Receipt (relating to a purchase made by You personally) to Us no later than the next day of purchase (11.59pm) via one of these channels: (a) upload a digital copy of Your Receipt via the Programme Web Portal; or (b) by such other means as determined by Us from time to time at Our sole and absolute discretion.
2.3 For the purposes of recognizing Receipts to redeem for E-Voucher, we will recognise Receipts from Qualified Retailers across all Participating Malls and/or Participating CapitaLand Platforms with a minimum spend in Ringgit Malaysia with a value of sum (“Minimum Spend”) according to the respective campaign’s mechanics. Each purchase which fulfils the Minimum Spend, a “Qualifying Purchase”. Any Receipt for purchases that do not meet the Minimum Spend shall be disregarded and shall not entitle You to redeem for E-Voucher.
2.4 For Transactions concluded on a Participating CapitaLand Platform, the crediting of E-Voucher shall be carried out in accordance with Clause 2.6 below. If You accessed to such platform via a browser (e.g. Safari, Chrome, Firefox), You will need to log into Your Account before concluding the Transaction in order for E-Voucher to be credited to Your Account.
2.5 The criteria for Qualifying Purchases, any additional criteria which may be applicable to redeem E-Voucher, the limitations on redeeming E-Voucher, and the particular E-Voucher Redemption for each specific Qualifying Purchases shall be determined by Us at Our sole and absolute discretion and may vary from time to time, as between Participating Malls and/or Participating CapitaLand Platforms, as between Qualified Retailers in Participating Malls and/or Participating CapitaLand Platforms and as between particular Qualifying Purchases at the same Qualifying Retailer and Participating Mall.
2.6 E-Voucher will not be credited into Your Account until Your Receipt is determined by Us to be valid and a Qualifying Purchase, or in the case of Transactions concluded on a Participating CapitaLand Platform, until the expiry of 7 days from the date of receipt of the order invoice sent to Your email address which You had provided us. We may reject any Receipt as being invalid at Our sole and absolute discretion, and any such decisions by Us shall be considered final, conclusive and binding upon you. No E-Voucher will be credited in respect of a Transaction for which You have requested to return the product or a refund of the listed price of the product.
2.6A STATUS AND ISSUANCE CLARIFICATION
2.6A.1 For the avoidance of doubt, the validation of a Receipt, and any “Approved” or similar status reflected in the transaction history or elsewhere on the Programme Web Portal, confirms receipt verification only and does not constitute issuance of, entitlement to, or reservation of any E-Voucher, Reward, Prize or campaign gift.
2.6A.2 No E-Voucher, Reward, Prize or campaign gift shall be deemed final or confirmed unless and until the relevant E-Voucher has been successfully credited into the Member’s Account and is reflected in the “MyRewards” tab (or such equivalent feature) in the Programme Web Portal.
2.6A.3 Where a Reward, Prize or campaign gift is stated to be subject to availability or offered on a “while stocks last” basis, such Reward, Prize or campaign gift shall be allocated strictly on a first-come, first-served basis and shall not be reserved upon any Receipt submission or validation.
2.6A.4 In the event of any discrepancy between system display or status and Our issuance records and/or inventory availability, Our records shall prevail.
2.6A.4 We shall not be liable for any delay, technical issue, processing lag or system display discrepancy affecting the crediting of any E-Voucher or the availability of any Reward, Prize or campaign gift.
2.7 We reserve the right, at Our sole and absolute discretion, to cancel and/or delete any E-Voucher that has been credited into Your Account, including in circumstances where We reasonably suspect duplicate registrations, fraud or misuse.
2.8 We may delay crediting of any E-Voucher into Your Account until the verification process has been completed to Our satisfaction and We have confirmed that You are not in breach of any of these Terms and Conditions.
2.9 All E-Vouchers accrued in Your Account shall remain Our property. E-Vouchers do not confer any vested right or interest and have no cash value. E-Vouchers are not redeemable for cash and are non-transferable and non-assignable to another individual or between Accounts. The sale, auction (including online auction), barter, transfer or assignment of any E-Voucher is strictly prohibited. Any E-Voucher which We determine, in Our sole and absolute discretion, to have been transferred, sold, auctioned, bartered or assigned in violation of these Terms and Conditions may be confiscated and/or cancelled.
2.10 All E-Voucher in Your Account shall automatically be voided upon the cancellation or termination of Your Membership, howsoever caused. For the avoidance of doubt, You shall not be entitled to any compensation for any E-Voucher which have been voided.
2.11 You may check the number of E-Vouchers in Your Account at the customer service counters located at the Participating Malls, on the Programme Website, via the Programme Web Portal, or through such other channels as We may determine from time to time at Our sole and absolute discretion.
3 DISCRETION
3.1 Notwithstanding and without prejudice to the other terms of these Terms and Conditions, We are entitled at any time in Our sole and absolute discretion without liability to you, without notice and without giving any reason, to:
3.1.1 suspend or terminate Your Membership entirely, whether or not You are in default of these Terms and Conditions;
3.1.2 impose restrictions on the payment method accepted for the purchase (including Qualifying Purchases) or Redemption of any E-Vouchers or benefits under CapitaPlus;
3.1.3 refuse to allow You to participate in CapitaPlus; and/or
3.1.4 introduce, amend, restrict, suspend or terminate all or any of the benefits, services, facilities and privileges in respect of or in connection with Your Membership.
All such decisions shall be final, conclusive and binding, and no correspondence shall be entertained.
4 REDEMPTION
4.1 We process Redemptions only upon the successful verification of Your identity in accordance with these Terms and Conditions.
4.2 Redemptions may be made by You personally attending and presenting Your QR code generated from the Programme Web Portal and/or any other required documentations or information for verification, at the customer service counters in Participating Malls, or via any other means as determined by Us, from time to time, in Our sole and absolute discretion.
4.3 The list of Rewards, Prizes, the applicable Minimum Spend and number of receipts required for the Redemption of the respective Rewards and/or Prizes shall be determined by Us. For the avoidance of doubt, We may from time to time amend the applicable Minimum Spend and the number of receipts required for Redemption of Rewards and/or Prizes without prior notice to You.
4.4 Rewards and/or Prizes are offered subject to their availability.
4.5 To the maximum extent permitted under applicable law, We do not make any warranty or representation on any goods or services offered as Rewards and/or Prizes, and We do not accept any liability in respect of any such Rewards and/or Prizes.
4.6 You agree that any and all dispute arising from or relating to the goods or services received as Rewards and/or Prizes shall be resolved between You and the supplier of the Rewards and/or Prizes. We shall not be liable to You for any claim arising from or relating to the Rewards and/or Prizes and/or the Redemption process.
4.7 Rewards and/or Prizes may not be exchanged for cash and/or any other Reward, Prize or item. Refunds for and/or replacements of Rewards and/or Prizes will not be entertained.
5 MEMBERSHIP VALIDITY AND FEES
5.1 We may charge an annual fee for Membership in CapitaPlus, at such rate and to be paid in such manner as we may determine, in Our sole and absolute discretion.
5.2 We reserve the right to terminate Your Membership if We determine, in Our sole and absolute discretion, that Your Account is no longer active, including where You do not submit at least one (1) valid Receipt for a period of thirty-six (36) consecutive months.
5.3 Upon termination of Your Membership, any retained Personal Data shall be processed strictly in accordance with Our data retention and deletion policies and only to the extent necessary for compliance with legal or regulatory obligations.
6 CHANGE OF PERSONAL PARTICULARS
6.1 You must promptly update any change in Your personal particulars (including but not limited to a change in Your email address and contact numbers) on the Programme Website, Programme Web Portal, at the customer service counters in the Participating Malls, or via such other means as determined by Us from time to time in Our sole and absolute discretion.
6.2 You must promptly inform Us of any changes in Your personal particulars to maintain the security of Your Account and, where applicable and eligible, to ensure that You receive rewards to Your Account. Without prejudice to Clause 9.1 below, We exclude Our liability to You for any loss, damage, inconvenience, moral distress, cost and expenses of any nature which You or any person may suffer or incur arising out of or in connection with You change of personal particulars which You fail to inform Us.
7 TERMINATION OF CAPITAPLUS
7.1 We may at Our sole and absolute discretion, without prior notice to You, suspend or terminate CapitaPlus for any reason whatsoever as We deem fit.
8 PERSONAL DATA
8.1 It is a continuing condition of Your Membership as well as Your access to and use of the Programme Website and/or Programme Web Portal that You consent to the collection, use, disclosure and/or processing of Your information, including Your Personal Data, by Us and all other persons and entities involved in CapitaPlus in relation to and/or for the purposes of CapitaPlus ("CapitaPlus Purposes") and in accordance with Our Personal Data Protection Policy which can be generally be accessed at the following link: https://www.capitaland.com/en/legal-notices/privacy-policy.html. Examples of Your Personal Data which may be so collected, used, disclosed and/or processed for CapitaPlus Purposes include the following:
8.1.1 Your name, Your mobile number, email address, date of birth, gender, address, transaction details, proximity of Your location in Participating Malls, and any other information relating to You which You have provided to Us or any of Our agents, business partners and/or authorised service providers including in any forms You may have submitted to Us or any of Our agents, business partners and/or authorised service providers, or in other forms of interaction with You (including the Programme Web Portal and/or Programme Website);
8.1.2 Location: Some of the services We provide depends on Your location and proximity within Our Participating Malls. We use Your location information to tailor Our services to You based on Your location to send notifications and marketing offers / promotion campaigns near You. You may choose to turn on Your “background location” on Your cellular devices, including Your mobile phones, to receive such marketing offers / information about promotional campaigns or to turn off Your “background location” to be excluded. If You turn on Your “background location” on Your cellular devices, the Programme Web Portal and/or Programme Website may, from time to time, be able to inform Us about the location of Your device even if You are not directly interacting with the Programme Web Portal and/or Programme Website. Please note that You are able to withdraw Your permission to share Your location information with Us at any time;
8.1.3 information about Your usage of and interaction with the products and services under CapitaPlus, the Programme Website and/or the Programme Web Portal, including information related to Your transactions with Our retailers and business partners across Participating Malls, any entity comprised in Our CLI Group and/or third parties, recordings of Your phone calls with Us, emails You send to Us, and other records of any contact You have with Us, computer and connection information, device capability, bandwidth, statistics on page views, cookies, IP addresses, Membership details and traffic to and from Programme Website and/or Programme Web Portal;
8.1.4 photographs or audio-video or other recordings of You may take and submit to Us in connection with and for the purposes of participating in Programme Promotions; and
8.1.5 marketing and communications data, such as Your preferences in receiving marketing communications from Us, Our agents, business partners, Participating Malls and/or authorised service providers and third parties, Your communication preferences and history of communications with Us, Our agents, business partners, Participating Malls and/or authorised service providers and third parties.
8.2 In particular but without limiting the generality of Clause 8.1, You consent to Us and all other persons and entities involved in CapitaPlus collecting, using, disclosing and/or processing Your Personal Data for the following purposes strictly in relation to and/or for the purposes of CapitaPlus:
8.2.1 verifying Your identity for the purposes of processing Your Membership application and maintaining and servicing Your Account and Membership for CapitaPlus;
8.2.2 administering and managing CapitaPlus, Your Account, and Your transactions and interactions with Us in connection therewith, and processing Your E-Voucher and Redemptions;
8.2.3 responding to Your queries, requests and feedback;
8.2.4 sending You notifications such as marketing and promotional messages in relation to CapitaPlus (including via email, voice calls, SMS, or other modes of communication using any of Your mobile number which any entity within the CLI Group of companies may have in Our records from time to time), such as information, updates, advertisements, promotions (including without limitation discounts and special offers) and other communications in connection with products, services, marketing offers and promotions, festival events or activities offered or conducted by Us, by any CLI Property, any entity comprised in Our CLI Group, Our business partners, and/or third parties; and (ii) programmes, events or activities conducted at any CLI Property or by Us, any entity comprised in CLI Group, Our business partners, Our marketing partners and/or third parties;
8.2.5 conducting interviews, surveys and/or consumer or market related research to improve Our services and product offerings which may be of relevance to You;
8.2.6 carrying out anonymised consumption profiling and statistical analysis to improve services provided to other consumers in Your age band or sharing Your lifestyle choices;
8.2.7 informing You of changes and development to CapitaPlus and/or Our CLI Group policies, terms and conditions and other administrative information, including for the purposes of servicing You in relation to products and services offered to You;
8.2.8 administering and conducting Programme Promotions, including announcing the results of Programme Promotions, identifying and contacting the winners of the Programme Promotions, and publicising and conducting marketing in relation to Programme Promotions;
8.2.9 where You participate in Programme Promotions, collecting, using and disclosing the photographs or audio-video or other recordings taken or made by You in connection with Programme Promotions amongst the entities comprised in Our CLI Group and to agents, marketing partners, business partners and/or authorised service providers of the entities comprised in Our CLI Group, for use in any publicity and/or advertising campaigns related to Programme Promotions across all media, including printed publications, presentations, promotional materials or websites of the entities comprised in Our CLI Group, in their original or edited format which any of the aforesaid persons deems appropriate. You further agree and acknowledge that the copyright and all other intellectual property rights in and to all photographs or audio-video or other recordings that You have taken and submitted or made in connection with Programme Promotions shall vest solely and absolutely in the CLI Group without any compensation to You;
8.2.10 managing the infrastructure and business operations of the CLI Group in relation to CapitaPlus and complying with internal policies and procedures;
8.2.11 facilitating business asset transactions (which may extend to any merger, acquisition or asset sale) involving the CLI Group entity that is managing CapitaPlus;
8.2.12 matching any Personal Data which relates to You for any of the purposes listed herein;
8.2.13 preventing, detecting and investigating crime, including fraud and money-laundering, and analyzing and managing other commercial risks;
8.2.14 detecting and preventing duplicate or fraudulent registrations, redemptions or misuse of CapitaPlus by verification including matching of name, mobile number, email and other identifiers maintained in Our records);
8.2.15 protecting and enforcing Our contractual and legal rights and obligations;
8.2.16 compliance with any applicable rules, laws and regulations, codes of practice or guidelines or to assist in law enforcement and investigations by relevant authorities;
8.2.17 processing Your Personal Data for purposes which are reasonably related to any of the purposes stated above, including disclosure to and processing by any of Our marketing partners and/or authorised service providers; and
8.2.18 conducting automated decision-making or profiling, where applicable, solely for the purposes stated herein, and ensuring that such processing is subject to appropriate safeguards, including the right to obtain human intervention, to express Your point of view, and to contest the decision, in accordance with the applicable data protection laws.
For the avoidance of doubt, all the purposes set out in Clauses 8.2.1 to 8.2.18 shall form part of CapitaPlus Purposes.
8.3 In addition to Clauses 8.1 and 8.2, where You have specifically provided Us with consent, You agree to the collection, use, disclosure and/or processing of Your Personal Data by Us, Our agents, Our marketing partners, Our business partners, Our authorised service providers and/or any entity comprised in Our CLI Group for the following purposes:
8.3.1 communicating and providing services, products and benefits to You, including promotions, offers, advertisements offered by any entity comprised in the CLI Group, and/or any CLI Property, business partners, and/or authorised service providers and third parties, and any promotions, programmes, events or activities conducted at any CLI Property, or in relation to any entity comprised in the CLI Group, business partners, and/or authorised service providers and third parties, all of which may be personalised and relevant content to You;
8.3.2 matching Your Personal Data with other data collected for other purposes and from other sources (including third parties) in connection with the provision or offering of products and services, whether by Us, any other entity comprised in the CLI Group, or any third party;
8.3.3 administering and conducting Promotions for or in relation to any entity comprised in the CLI Group and/or any CLI Property, including, announcing the results of these Promotions, identifying and contacting the winners, and publicising and conducting marketing related to these Promotions;
8.3.4 where You participate in any Promotion, collecting, using and disclosing the photographs or audio-video or other recordings that You have taken or made in connection with Promotions amongst the entities comprised in the CLI Group and to agents, marketing partners, business partners and/or authorised service providers of the entities comprised in the CLI Group, for use in any publicity and/or advertising campaigns related to Promotions across all media, including printed publications, presentations, promotional materials or websites of the entities comprised in the CLI Group, in their original or edited format which any of the aforesaid persons deems appropriate. You further agree and acknowledge that the copyright and all other intellectual property rights in and to all photographs or audio-video or other recordings that You have taken and submitted or made in connection with Promotions shall vest solely and absolutely in the CLI Group without any compensation to You;
8.3.5 sending You details of products, services, special offers and rewards which are sent to customers of any entity comprised in the CLI Group and/or of any CLI Property, and/or sending You details of particular products and services which may be of interest to You;
8.3.6 conducting consumer and market related research, understanding and determining customer preferences and demographics for any entity comprised in the CLI Group to review, develop and/or improve products, services and Marcom Activities (including special offers and/or marketing programmes); and
8.3.7 informing You via mail, email, SMS, fax, voice calls and all other means of communication (including via all and any of Your Malaysia or international mobile number which any entity comprised in the CLI Group may have in its records from time to time) about and/or in relation to CapitaPlus and/or Marcom Activities.
8.4 Whilst We will take reasonable steps to accurately record Your Personal Data, We require that You provide accurate and complete Personal Data, and update such Personal Data maintained with Us from time to time. In the event of a breach of Personal Data, We shall notify the Personal Data Protection Commissioner as soon as practicable and, where feasible, within seventy-two (72) hours, and inform affected individuals without undue delay, in accordance with applicable law. Your personal data may be transferred to a place outside of the country where You first provided the personal data.
8.5 Where Personal Data is transferred to countries outside of Malaysia, We shall ensure that such countries have an adequate level of data protection or that appropriate safeguards are in place, including the use of standard contractual clauses, binding corporate rules, or similar instruments recognised under Malaysian data protection law.
8.6 In these Terms and Conditions, any reference to “Your Personal Data” shall also include Personal Data relating to third parties (e.g. next-of-kin, family or friends) that You have provided to or disclosed to Us. You warrant that where You have disclosed Personal Data of third parties to Us, You have obtained the prior consent of such third parties for Us to collect, use, store, process, disclose and handle such Personal Data for the relevant purposes for which You have disclosed such Personal Data to Us (including the CapitaPlus Purposes), in accordance with any applicable laws, regulations and/or guidelines.
8.7 If You wish to withdraw Your consent to any use of Your Personal Data as set out herein, if You have any questions relating to Your Personal Data, or if You would like to obtain access and make corrections to Your Personal Data records, please contact Our designated Data Protection Officer at cmamydpo@capitaland.com
8.8 You also have the right to: (i) request data portability where applicable; (ii) object to processing for direct marketing or on compelling legitimate grounds; (iii) request restriction or erasure of Your Personal Data in accordance with legal requirements; and (iv) lodge a complaint with the Commissioner.
8.9 You acknowledge that if You withdraw Your consent for the collection, use, disclosure and/or processing of Your Personal Data for CapitaPlus Purposes, We may not be able to continue providing You with the products and services under CapitaPlus or otherwise administer Your Account. In such an event, We shall have the right to terminate Your Membership. Such right shall be without prejudice to Our rights and remedies against You in respect of any loss or damages arising from or in connection with such termination.
8.10 You agree that Your consents granted herein do not supersede or replace any other consents which You may have previously granted to any entity comprised in the CLI Group in respect of Your Personal Data, and are additional to any rights which any entity comprised in the CLI Group may have at law to collect, use, disclose and/or process Your Personal Data. You also agree that any withdrawal of Your consent in accordance with these Terms and Conditions will not affect any other consents which You may have provided to any entity comprised in the CLI Group in respect of Your Personal Data and/or the use of Your mobile number(s) for receiving marketing or promotional information or other advertising or messages.
8.11 We may in Our sole and absolute discretion from time to time share aggregated, non-personally-identifiable information with third parties, such as advertisers, Our marketing partners and/or Our business partners, for use in marketing, promotional or other activities. Where anonymisation or pseudonymisation is applied to Personal Data, We shall ensure that such measures are irreversible or subject to appropriate safeguards in accordance with the Personal Data Protection Act 2010 and its amendments.
8.12 We shall not retain Personal Data longer than is necessary for the purposes for which it was collected, or as required by applicable law. Upon expiry of such retention period, or upon Your request (where applicable), We will securely delete, anonymise, or destroy the Personal Data in accordance with Our internal policies and applicable data protection regulations.
8.13 We maintain a record of all processing activities involving Personal Data under CapitaPlus, in compliance with our internal data governance framework and as required by applicable data protection regulations.
9 EXCLUSION OF LIABILITY
9.1 To the maximum extent permitted under applicable law, notwithstanding any other terms or conditions in these Terms and Conditions, We shall not be liable for any loss, damage, inconvenience, distress, cost and expense of any nature (including, without limitation, for any act, omission, neglect or willful default on the part of Our agents, contractors, correspondents and/or their respective officers and employees) which in any way may be suffered or incurred by any person in respect of or in connection with CapitaPlus, including without limitation, Membership, Account, E-Voucher, any delay, error or failure in the crediting or display of any E-Voucher, Reward, Prize or campaign gift, any system or technical issue (including downtime, processing delays, connectivity issues or display/status discrepancies), and/or any Reward, Prize or campaign gift being unavailable due to full redemption or limited stock (on a “while stocks last” basis). You will release and discharge Us fully from all claims in relation to the aforesaid loss, damage, inconvenience, cost and/or expense.
9.2 Without prejudice to the generality of the foregoing and to the maximum extent permitted by applicable law, We shall also not be liable for any direct, incidental or consequential damage or loss suffered that may result from the collection, use, disclosure and/or processing of Personal Data, including but not limited to any loss of, or any inability to retrieve, any Personal Data, howsoever caused, or any inaccuracy in the Personal Data presented, used or transmitted.
10 GENERAL
10.1 You shall indemnify Us and keep Us indemnified against any loss, damage, liability cost and expense (including legal costs and disbursements on a full indemnity basis), directly or indirectly arising from or relating to Your misuse of the Membership, and/or breach of any of these Terms and Conditions, including without limitation, if You commit any fraud or misrepresent any information supplied or to be supplied under these Terms and Conditions.
10.2 We may amend these Terms and Conditions from time to time in Our sole and absolute discretion without notice to You.
10.3 Each of these Terms and Conditions is severable and distinct from one another and if at any time, any one or more of these Terms and Conditions or any part thereof is or becomes invalid, illegal or unenforceable, the validity, legality or enforceability of the remaining provisions will not thereby be affected or impaired in any way.
10.4 You agree to be bound by these Terms and Conditions and all other terms and conditions governing the use of such facilities, benefits or services in connection with Your Membership, and the same may be amended or varied from time to time. Subject to Clause 2.1, if there is any conflict between these Terms and Conditions and any other terms and conditions, the former will prevail and apply and the latter will be deemed to be modified so far only as it is necessary to give effect to the provisions of these Terms and Conditions. Unless otherwise provided by these Terms and Conditions, nothing in these Terms and Conditions will affect the validity and enforceability of Our rights or remedies under any other terms and conditions which will continue to apply.
10.5 The rights and remedies provided in these Terms and Conditions are cumulative and not exclusive of any other right or remedies (whether provided by law or otherwise).
10.6 No failure or delay on Our part in exercising any right or remedy under these Terms and Conditions will operate as a waiver of such right or remedy, nor will any single or partial exercise of any right or remedy preclude any other or further exercise of such right or remedy or the exercise of any other right of remedy. Any waiver by Us of Our rights or remedies in respect of any terms under these Terms and Conditions or any breach of these Terms and Conditions on Your part must be in writing and may be given subject to such terms and conditions as We may deem fit and is effective only in the instance and for the purpose for which it is given.
10.7 These Terms and Conditions are governed by and shall be construed in accordance with the laws of Malaysia. You hereby agree to irrevocably submit any dispute in connection with or arising from these Terms and Conditions to be resolved in the courts of Malaysia.
10.8 Terms and Conditions in languages aside from English will not be an official translation of the English version of these Terms and Conditions. In cases where there are any conflicts or inconsistencies between any versions of these Terms and Conditions made available in any language and the English version, the English version shall prevail to the extent of the conflict or inconsistency. We and all the other entities comprised in the CLI Group shall not accept any responsibility or liability for any error, inaccuracy and/or misunderstanding with regard to the non-English version(s).
10.9 For the avoidance of doubt, these Terms and Conditions relate solely to CapitaPlus. Notwithstanding that a Participating CapitaLand Platform may be able to be accessed via the Programme Web Portal, Your use of, and access to, any such platform shall be governed by separate terms and conditions, available at the website of such platform, which You must read carefully prior to such use and access.
11 DEFINITIONS AND INTERPRETATION
11.1 In these Terms and Conditions, the definition of terms shall be set out below, except where the context otherwise requires:
11.1.1 "Account" means Your individual account maintained by Us;
11.1.2 "Award" means the award of E-Voucher to You;
11.1.3 "CapitaPlus" means CapitaPlus managed by Us;
11.1.4 "CLI Group" means CapitaLand Investment Limited, its subsidiaries, associates, joint ventures and related corporations and all trusts sponsored, owned and/or managed by any of the aforementioned entities;
11.1.5 "CLI Property " means any property in Malaysia operated, managed and/or owned by the CLI Group;
11.1.6 “Duplicate Account” means any account that is reasonably determined to have been registered by the same individual as another existing account, including accounts registered under the same name and/or mobile number, or otherwise associated through indicators showing duplicate control;
11.1.7 "Marcom Activities" means marketing, promotional and communication activities regarding products, services, offers, promotions, activities and/or events marketed, promoted, advertised and/or made available by any entity comprised in the CLI Group and/or its business partners, including in relation to (i) CapitaPlus; (ii) any other programme developed or managed by an entity comprised in the CLI Group; and/or any CLI Property;
11.1.8 "Member" means a member to and participant in CapitaPlus;
11.1.9 "Membership" means membership to and participation in CapitaPlus;
11.1.10 “Participating CapitaLand Platforms” means the online marketplace portals hosted by any member of the CLI Group of companies which allow retailers to retail products to visitors and which are participating in CapitaPlus. The list of such platforms shall be updated from time to time on the Programme Website;
11.1.11 "Participating Malls" means shopping malls participating in CapitaPlus as determined by Us from time to time in Our sole and absolute discretion, in which Your purchases are eligible for Awards. The list of Participating Malls shall be updated from time to time on CapitaPlus Website;
11.1.12 "Personal Data" means data, whether true or not, about an individual who can be identified from that data or from that data and other information to which we have or are likely to have access;
11.1.13 "Prizes" means prizes in lucky draws or contests organised under CapitaPlus;
11.1.14 "Programme Web Portal" means the Web Portal(s) or part thereof created in connection with CapitaPlus, as may be modified from time to time;
11.1.15 "Programme Promotions" means promotions, contests, competitions, lucky draws, games, events and/or activities for or in relation to Members, the recruitment of Members and/or otherwise involving the gift and award, which are conducted from time to time by Us, any other entity comprised in the CLI Group, Our agents, marketing partners, business partners and/or Our authorised service providers;
11.1.16 "Programme Website" means the website(s) or part thereof in connection with CapitaPlus, as may be modified from time to time;
11.1.17 "Promotions" means promotions, contests, competitions, lucky draws, games, events and/or activities;
11.1.18 “Qualifying Purchase” has the meaning given in Clause 2.3 above;
11.1.19 "Qualified Retailer(s)" means retailers participating in CapitaPlus and retailers participating in CapitaPlus Loyalty-as-a-service Programme Participating Malls that are not excluded from CapitaPlus, as determined by Us in Our sole and absolute discretion and notified at the Programme Website from time to time;
11.1.20 "Receipt(s)" means receipt(s) of fully-paid purchase from a Qualified Retailer in a Participating Mall;
11.1.21 "Redemption" means the redemption by You for Rewards and/or Prizes;
11.1.22 "Rewards" the goods and/or services redeemable by You;
11.1.23 "Terms and Conditions" means these terms and conditions governing Your Membership as amended or supplemented by Us from time to time;
11.1.24 "Third-Party Functionalities" has the meaning given in Clause 11.2 above;
11.1.25 "Transaction" means any transaction (including agreements in connection thereto) entered between a Qualified Retailer on CapitaPlus and You in respect of a product retailed on or through CapitaPlus;
11.1.26 "We", "Our" and "Us" refer to CapitaLand Investment Limited, which is part of CapitaLand Group Pte Ltd or such other CLI Group entity which may be managing CapitaPlus from time to time; and
11.1.27 You" and "Your" refer to the person who has signed up and registered to CapitaPlus.
11.2 Unless the context otherwise requires, words importing the singular shall also include the plural and vice versa. Words denoting the masculine gender include the feminine gender and both shall include the neuter gender.
11.3 The headings in these Terms and Conditions are inserted for ease of references only and shall not affect the construction of these Terms and Conditions. Refer to CapitaPlus FAQ page for more information.
(As of 24 June 2026)