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1. ELIGIBILITY AND MEMBERSHIP
1.1 Subject to Our sole discretion, eligible persons may participate in the CapitaPlus by signing up at the customer service counters located in Participating Malls as determined in Our sole discretion, the Programme Website, via the Programme Web Portal, or by such other means as determined by Us from time to time in Our sole discretion. Each eligible person is entitled to maintain only one (1) CapitaPlus Rewards membership account. The creation of multiple accounts by a single individual is strictly prohibited.
1.2 All participants must be at least eighteen (18) years old on the date they sign up for the CapitaPlus.
1.3 By signing up for the CapitaPlus, You shall be deemed to have read, understood, and accepted these Terms and Conditions, including Our Personal Data Protection Notice as set out in Clause 8 (Personal Data). The collection, use, disclosure, and processing of Your Personal Data will be carried out strictly in accordance with Clause 8 and the Personal Data Protection Act 2010 (as amended).
1.4 As a condition of Your participation in the CapitaPlus, You are required to provide Us with current, accurate, truthful and complete information about Yourself during the registration process and to keep Your records with Us current and up-to-date. You agree that You shall be solely responsible for all consequences of providing any inaccurate, incomplete and/or insufficient information. In the event that We determine or have reasonable grounds to suspect or have reason to believe that:
1.4.1 the information which You have provided is not current, is false, is misleading, or inaccurate;
1.4.2 You have created or are in control of more than one account;
1.4.3 There is fraudulent or dishonest activity involving Your account;
1.4.4 There is abuse of the redemption process; or
1.4.5 You are in breach of any terms and conditions governing the CapitaPlus
We reserve the right to take appropriate action, including:
1.4.6 Request that You provide personal and other information as part of Our verification process;
1.4.7 Immediate suspension or termination of all suspected duplicate accounts
1.4.8 Forfeiture of any e-voucher and benefits associated with the duplicate accounts;
1.4.9 Legal action against You for breach of these terms and conditions, suspend or terminate Your CapitaPlus membership account.
1.5 We may amend these CapitaPlus Terms and Conditions from time to time in Our sole discretion. The modified or updated versions will be published on the Programme Website with the date stamped so that You are aware of when this Privacy Policy & Programme Terms was last updated. Such updates shall also be notified to You through Our Programme Web Portal with a screen prompted for You to acknowledge before proceeding to use the Programme Web Portal. You are encouraged to re-visit Our Privacy Policy & Programme Terms from time to time to keep yourself updated on these changes. By Your continued participation in the CapitaPlus Programme, You agree to be bound by these Terms and Conditions as these may be amended from time to time.
2. E-voucher
2.1 E-voucher can be redeemed by You in accordance with these Terms and Conditions and the CapitaPlus Business Rules which are explained in greater detail in the Frequently Asked Questions when You make a qualifying purchase of goods and/or services from Qualified Retailers in Participating Malls and/or Participating CapitaLand Platforms. For the avoidance of doubt, in the event of any inconsistency, the CapitaPlus Business Rules shall prevail over these Terms and Conditions only to the extent of the inconsistency.
2.2 To be eligible to redeem e-voucher for a qualifying purchase, You must submit Your Receipt (relating to a purchase made by You personally) to Us no later than the next day of purchase (11.59pm) via one of these channels: (a) upload a digital copy of Your Receipt via the Programme Web Portal; or(b) by such other means as determined by Us from time to time in Our sole discretion. For the purposes of recognizing Receipts to redeem e-voucher, we will recognise Receipts from Qualified Retailers across all Participating Malls and/or Participating CapitaLand Platforms with a minimum spend in total receipt (“Minimum Spend”) of Ringgit Malaysia according to campaign’s mechanics. All receipts that do not meet the Minimum Spend shall be disregarded and not entitle You to earn e-voucher. For Transactions concluded on a Participating CapitaLand Platform, the crediting of e-voucher shall be carried out in accordance with Clause 2.4 below. You had accessed such platform via a browser (e.g. Safari, Chrome, Firefox), You will need to log into Your Account before concluding the Transaction in order for e-voucher to be credited to Your Account.
2.3 The criteria for qualifying purchases and the e-voucher redemption rate for qualifying purchases shall be determined by Us at Our sole discretion and may vary as between Participating Malls and/or Participating CapitaLand Platforms and as between Qualified Retailers in Participating Malls and/or Participating CapitaLand Platforms.
2.4 E-voucher will not be credited into Your Account until Your Receipt is determined by Us to be valid, or in the case of Transactions concluded on a Participating CapitaLand Platform, until the expiry of 7 days from the date of receipt of the order invoice sent to Your email address which You had provided us. We may reject any Receipt as being invalid at Our sole discretion, and any such decisions by Us shall be considered final, conclusive and binding upon you. No e-voucher will be credited in respect of a Transaction for which You have requested to return the product or a refund of the listed price of the product.
2.5 We may cancel and/or delete e-voucher that have already been credited into Your Account in Our absolute discretion.
2.6 We may delay crediting e-voucher into Your Account until we have verified to Our satisfaction that e-voucher were not credited into Your Account in breach of any of these Terms and Conditions.
2.7 E-voucher accrued in Your Account shall remain Our property. E-voucher do not entitle You to a vested right or interest and have no cash value. E-voucher are not redeemable for cash and are not transferable or assignable to any other individual. E-voucher are also not transferable between Accounts. The sale, auction (including online auction), barter, transfer or assignment of any accumulated e-voucher is strictly prohibited, and any e-voucher which We deem in Our sole discretion to have been transferred, sold, auctioned, bartered or assigned in violation of these Terms and Conditions may be confiscated and/or cancelled.
2.8 E-voucher in Your Account shall automatically be voided upon cancellation or termination of Your Membership, howsoever caused. For the avoidance of doubt, You shall not be entitled to any compensation in respect of any e-voucher which have been voided.
2.9 You may check the number of e-voucher in Your Account at the customer service counters located in Participating Malls, on the Programme Website, via the Programme Web Portal, or via such other means as determined by Us from time to time in Our sole discretion.
3. DISCRETION
3.1 Notwithstanding and without prejudice to the other terms of these Terms and Conditions, We are entitled at any time in Our absolute discretion without liability to you, without notice and without giving any reason, to:
a) impose restrictions on the payment method accepted for the purchase or redemption of vouchers or benefits under the CapitaPlus; and/or
b) refuse to allow You to participate in the CapitaPlus Programme; and/or
c) introduce, amend, restrict, suspend or terminate all or any of the benefits, services, facilities and privileges in respect of or in connection with Your Membership.
4. REDEMPTION
4.1 Redemption may only be made upon the verification of Your identity in accordance with these Terms and Conditions.
4.2 Redemption may be made by You personally attending and presenting Your QR code found on the CapitaPlus Web Portal at the customer service counters in Participating Malls, or via any other means as determined by Us from time to time in Our absolute discretion.
4.3 The list of Rewards, Prizes, the receipt amount and the number of receipt required for the Redemption of the respective Rewards and/or Prizes shall be determined by Us. For the avoidance of doubt, We may from time to time amend the receipt amount and the number of receipt required for Redemption of Rewards and/or Prizes without prior notice to You.
4.4 Rewards and/or Prizes are offered subject to their availability.
4.5 To the maximum extent permitted under applicable law, We do not make any warranty or representation on any product or service offered as Rewards and/or Prizes and do not accept any liability in respect of any such Rewards and/or Prizes.
4.6 Any dispute arising from or relating to the goods or services received as Rewards and/or Prizes shall be resolved between You and the supplier of the Rewards and/or Prizes. We shall not be liable for any claim arising from or relating to the Rewards and/or Prizes and/or the Redemption process.
4.7 Rewards and/or Prizes may not be exchanged for cash and/or any other Reward, Prize or item. Refunds for and/or replacements of Rewards and/or Prizes will not be entertained.
5. MEMBERSHIP VALIDITY AND FEES
5.1 We may charge an annual fee for Membership in the CapitaPlus, at such rate and to be paid in such manner as we may determine, in Our sole discretion.
5.2 In the event that You do not submit at least one (1) valid Receipt for a period of thirty-six (36) consecutive months, Your Membership may be terminated by Us.
5.3 Upon termination of Your Membership, any retained Personal Data shall be processed strictly in accordance with Our data retention and deletion policies and only to the extent necessary for compliance with legal or regulatory obligations.
6. CHANGE OF PERSONAL PARTICULARS
6.1 You must promptly update any change in Your personal particulars (including but not limited to a change in Your email address and contact numbers) on the Programme Website, CapitaPlus Web Portal, at the customer service counters in Participating Malls, or via such other means as determined by Us from time to time in Our sole discretion.
6.2 You must promptly inform Us of any changes in Your personal particulars to maintain the security of Your Account and, where applicable and eligible, to ensure that You receive rewards to Your Account. Without prejudice to Clause 9. below, We exclude Our liability to You for any loss, damage, inconvenience, moral distress, cost and expenses of any nature which You or any person may suffer or incur arising out of or in connection with You change of personal particulars which You fail to inform Us.
7. TERMINATION OF CAPITAPLUS
7.1 We may, at our absolute discretion and without liability to you, suspend or terminate your CapitaPlus Membership or the CapitaPlus Programme, in whole or in part, at any time, with or without notice, and for any reason we deem fit. Upon termination, all benefits, rewards and privileges will lapse.
8. PERSONAL DATA
8.1 It is a continuing condition of Your Membership as well as Your access to and use of the Programme Website and/or Programme Web Portal that You consent to the collection, use, disclosure and/or processing of Your information, including Your Personal Data, in accordance with this Clause and our Personal Data Protection Notice, and in compliance with the Personal Data Protection Act 2010 (as amended).
We are committed to ensuring that all Personal Data is collected and processed in accordance with the requirements of the Act, including the latest amendments, regulations, and guidelines issued by the Personal Data Protection Commissioner. This includes adopting principles of Data Protection by Design and by Default, and where applicable, conducting a Data Protection Impact Assessment (DPIA) prior to high-risk processing.
8.2 In particular but without limiting the generality of Clause 8.1, You consent to Us and all other persons and entities involved in the CapitaPlus Programme collecting, using, disclosing and/or processing Your Personal Data for the following purposes strictly in relation to and/or for the purposes of the CapitaPlus:
a) verifying Your identity for the purposes of processing Your Membership application and maintaining and servicing Your Account and Membership for the CapitaPlus Programme;
b) administering and managing the CapitaPlus Programme, Your Account, and Your transactions and interactions with Us in connection therewith, and processing Your e-voucher and Redemptions;
c) responding to Your queries, requests and feedback;
d) sending You notifications such as marketing and promotional messages in relation to the CapitaPlus Programme (including via email, voice calls, SMS, or other modes of communication using any of Your telephone numbers which any entity comprised in the CapitaLand Group Pte Ltd (“CLI”) Group of companies may have in Our records from time to time), such as information, updates, advertisements, promotions (including without limitation discounts and special offers) and other communications in connection with products, services, marketing offers and promotions, festival events or activities offered or conducted by Us, by any CLI Property, any entity comprised in Our CLI Group, Our business partners, and/or third parties; and (ii) programmes, events or activities conducted at any CL Property or by Us, any entity comprised in CL Group, Our business partners, Our marketing partners and/or third parties;
e) conducting interviews, surveys and/or consumer or market related research to improve Our services and product offerings which may be of relevance to You;
f) carrying out anonymised consumption profiling and statistical analysis to improve services provided to other consumers in Your age band or sharing Your lifestyle choices;
g) informing You of changes and development to CapitaPlus Programme and/or Our CLI Group policies, terms and conditions and other administrative information, including for the purposes of servicing You in relation to products and services offered to You;
h) administering and conducting Programme Promotions, including announcing the results of Programme Promotions, identifying and contacting the winners of the Programme Promotions, and publicising and conducting marketing in relation to Programme Promotions;
i) where You participate in Programme Promotions, collecting, using and disclosing the photographs or audio-video or other recordings taken or made by You in connection with Programme Promotions amongst the entities comprised in Our CLI Group and to agents, marketing partners, business partners and/or authorised service providers of the entities comprised in Our CLI Group, for use in any publicity and/or advertising campaigns related to Programme Promotions across all media, including printed publications, presentations, promotional materials or websites of the entities comprised in Our CLI Group, in their original or edited format which any of the aforesaid persons deems appropriate. You further agree and acknowledge that the copyright and all other intellectual property rights in and to all photographs or audio-video or other recordings that You have taken and submitted or made in connection with Programme Promotions shall vest solely and absolutely in the CLI Group without any compensation to You;
j) managing the infrastructure and business operations of the CLI Group in relation to the CapitaPlus Programme and complying with internal policies and procedures;
k) facilitating business asset transactions (which may extend to any merger, acquisition or asset sale) involving the CLI Group entity that is managing the CapitaPlus Programme;
l) matching any Personal Data which relates to You for any of the purposes listed herein;
m) preventing, detecting and investigating crime, including fraud and money-laundering, and analyzing and managing other commercial risks;
n) protecting and enforcing Our contractual and legal rights and obligations;
o) compliance with any applicable rules, laws and regulations, codes of practice or guidelines or to assist in law enforcement and investigations by relevant authorities; and
p) processing Your Personal Data for purposes which are reasonably related to any of the purposes stated above, including disclosure to and processing by any of Our marketing partners and/or authorised service providers.
q) conducting automated decision-making or profiling, where applicable, solely for the purposes stated herein, and ensuring that such processing is subject to appropriate safeguards, including the right to obtain human intervention, to express Your point of view, and to contest the decision, in accordance with applicable data protection laws.
For the avoidance of doubt, all the purposes set out in Clauses 8.2(a) to (q) form part of the CapitaPlus's Purposes.
8.3 In addition to Clauses 8.1 and 8.2, where You have specifically provided Us with consent, You agree to the collection, use, disclosure and/or processing of Your Personal Data by Us, Our agents, Our marketing partners, Our business partners, Our authorised service providers and/or any entity comprised in Our CLI Group for the following purposes:
a) communicating and providing services, products and benefits to You, including promotions, offers, advertisements offered by any entity comprised in the CLI Group, and/or any CLI Property, business partners, and/or authorised service providers and third parties, and any promotions, programmes, events or activities conducted at any CLI Property, or in relation to any entity comprised in the CLI Group, business partners, and/or authorised service providers and third parties, all of which may be personalised and relevant content to You;
b) matching Your Personal Data with other data collected for other purposes and from other sources (including third parties) in connection with the provision or offering of products and services, whether by Us, any other entity comprised in the CLI Group, or any third party;
c) administering and conducting Promotions for or in relation to any entity comprised in the CLI Group and/or any CLI Property, including, announcing the results of these Promotions, identifying and contacting the winners, and publicising and conducting marketing related to these Promotions;
d) where You participate in any Promotion, collecting, using and disclosing the photographs or audio-video or other recordings that You have taken or made in connection with Promotions amongst the entities comprised in the CLI Group and to agents, marketing partners, business partners and/or authorised service providers of the entities comprised in the CLI Group, for use in any publicity and/or advertising campaigns related to Promotions across all media, including printed publications, presentations, promotional materials or websites of the entities comprised in the CLI Group, in their original or edited format which any of the aforesaid persons deems appropriate. You further agree and acknowledge that the copyright and all other intellectual property rights in and to all photographs or audio-video or other recordings that You have taken and submitted or made in connection with Promotions shall vest solely and absolutely in the CLI Group without any compensation to You;
e) sending You details of products, services, special offers and rewards which are sent to customers of any entity comprised in the CLI Group and/or of any CLI Property, and/or sending You details of particular products and services which may be of interest to You;
f) conducting consumer and market related research, understanding and determining customer preferences and demographics for any entity comprised in the CLI Group to review, develop and/or improve products, services and Marcom Activities (including special offers and/or marketing programmes); and
g) informing You via mail, email, SMS, fax, voice calls and all other means of communication (including via all and any of Your Malaysia telephone numbers which any entity comprised in the CLI Group may have in its records from time to time) about and/or in relation to Marcom Activities
8.4 We will take reasonable steps to ensure that the Personal Data we record is accurate, complete, and kept up to date. You are responsible for providing accurate and complete Personal Data, and for updating such Personal Data maintained with us from time to time.
In the event of a Personal Data Breach, we shall notify the Personal Data Protection Commissioner within seventy-two (72) hours or such other period as may be prescribed under applicable law. Where required by the Commissioner, we will also notify affected individuals in accordance with the directions given.
8.4A Cross-Border Transfers of Personal Data
Where Personal Data is transferred to a country outside Malaysia, we shall ensure that such transfer complies with the requirements of the Personal Data Protection Act 2010 (as amended by the Personal Data Protection (Amendment) Act 2024) and any applicable regulations or guidelines issued by the Personal Data Protection Commissioner. This includes ensuring that:
(a) the transfer is made to a country specified in the whitelist (if issued by the Commissioner); or
(b) where no whitelist applies, appropriate safeguards are implemented in accordance with Malaysian data protection law, including the use of contractual or other legally binding instruments to ensure a comparable level of protection for the Personal Data.
In all cases, such transfers shall only be made where necessary and for legitimate purposes connected with the CapitaPlus Programme.
8.5 If You wish to withdraw Your consent to any use of Your Personal Data as set out herein, if You have any questions relating to Your Personal Data, or if You would like to obtain access and make corrections to Your Personal Data records, please contact Our designated Data Protection Officer at cmamydpo@capitaland.com
8.6 You also have the right to: (i) object to processing for direct marketing or on compelling legitimate grounds; (ii) request restriction or erasure of Your Personal Data in accordance with legal requirements; and (iii) lodge a complaint with the Commissioner.
8.7 You do not have the right to data portability with CapitaPlus, as transactions and rewards are specific to our participating malls and platforms.
8.8 You acknowledge that if You withdraw Your consent for the collection, use, disclosure and/or processing of Your Personal Data for CapitaPlus Purposes, We may not be able to continue providing You with the products and services under the CapitaPlus or otherwise administer Your Account. In such an event, We shall have the right to terminate Your Membership. Such right shall be without prejudice to Our rights and remedies against You in respect of any loss or damages arising from or in connection with such termination.
8.9 You agree that Your consents granted herein do not supersede or replace any other consents which You may have previously granted to any entity comprised in the CLI Group in respect of Your Personal Data, and are additional to any rights which any entity comprised in the CLI Group may have at law to collect, use, disclose and/or process Your Personal Data. You also agree that any withdrawal of Your consent in accordance with these Terms and Conditions will not affect any other consents which You may have provided to any entity comprised in the CLI Group in respect of Your Personal Data and/or the use of Your telephone number(s) for receiving marketing or promotional information or other advertising or messages.
8.10 We may in Our sole discretion from time to time share aggregated, non-personally-identifiable information with third parties, such as advertisers, Our marketing partners and/or Our business partners, for use in marketing, promotional or other activities. Where anonymisation or pseudonymisation is applied to Personal Data, We shall ensure that such measures are irreversible or subject to appropriate safeguards in accordance with the latest PDPA requirements.
8.11 We shall not retain Personal Data longer than is necessary for the purposes for which it was collected, or as required by applicable law. Upon expiry of such retention period, or upon Your request (where applicable), We will securely delete, anonymise, or destroy the Personal Data in accordance with Our internal policies and applicable data protection regulations.
9. EXCLUSION OF LIABILITY
9.1 Notwithstanding any other terms or conditions in these Terms and Conditions, We shall not be liable for any loss, damage, inconvenience, moral distress, cost and expense of any nature (including, without limitation for any act, omission, neglect or willful default on the part of Our agents, contractors, correspondents and/or their respective officers and employees) which in any way may be suffered or incurred by any person in respect of or in connection with the CapitaPlus, including without limitation, Membership Account, e-voucher
10. GENERAL
10.1 You shall indemnify Us and keep Us indemnified against any loss, damage, liability cost and expense (including legal costs and disbursements on a full indemnity basis), directly or indirectly arising from or relating to Your misuse of the Membership, and/or breach of any of these Terms and Conditions, including without limitation, if You commit any fraud or misrepresent any information supplied or to be supplied under these Terms and Conditions.
10.2 We may amend these Terms and Conditions from time to time in Our sole discretion without notice to You.
10.3 Each of these Terms and Conditions is severable and distinct from one another and if at any time, any one or more of these Terms and Conditions or any part thereof is or becomes invalid, illegal or unenforceable, the validity, legality or enforceability of the remaining provisions will not thereby be affected or impaired in any way.
10.4 You agree to be bound by these Terms and Conditions and all other terms and conditions governing the use of such facilities, benefits or services in connection with Your Membership, as the same may be amended or varied from time to time. If there is any conflict between these Terms and Conditions and any other terms and conditions, the former will prevail and apply and the latter will be deemed to be modified so far only as it is necessary to give effect to the provisions of these Terms and Conditions. Unless otherwise provided by these Terms and Conditions, nothing in these Terms and Conditions will affect the validity and enforceability of Our rights or remedies under any other terms and conditions which will continue to apply.
10.5 The rights and remedies provided in these Terms and Conditions are cumulative and not exclusive of any other right or remedies (whether provided by law or otherwise).
10.6 No failure on Our part to exercise and no delay on Our part in exercising any right or remedy under these Terms and Conditions will operate as a waiver of such right or remedy, nor will any single or partial exercise of any right or remedy preclude any other or further exercise of such right or remedy or the exercise of any other right of remedy. Any waiver by Us of Our rights or remedies in respect of any terms under these Terms and Conditions or any breach of these Terms and Conditions on Your part must be in writing and may be given subject to such terms and conditions as We may deem fit and is effective only in the instance and for the purpose for which it is given.
10.7 These Terms and Conditions are governed by and shall be construed in accordance with the laws of Malaysia. You hereby agree to irrevocably submit any dispute in connection with or arising from these Terms and Conditions to be resolved in the courts of Malaysia.
10.8 Terms and Conditions in languages aside from English will not be an official translation of the English version of these Terms and Conditions. In cases where there are any conflict or inconsistencies between different language versions and the English version, the English version shall prevail to the extent of the conflict or inconsistency. We and all the other entities comprised in the CLI Group shall not accept any responsibility or liability for any error, inaccuracy and/or misunderstanding with regard to the non-English version(s).
10.9 For the avoidance of doubt, these Terms and Conditions relate solely to the CapitaPlus. Notwithstanding that a Participating CapitaLand Platform may be able to be accessed via the Programme Web Portal, Your use of, and access to, any such platform shall be governed by separate terms and conditions, available at the website of such platform, which You must read carefully prior to such use and access.
10.10 We shall maintain a record of all processing activities involving Personal Data under the CapitaPlus Programme, including data flows, access controls, and data transfers, in compliance with our internal data governance framework and as required by applicable data protection regulations.
10.11 We have implemented appropriate technical and organisational security measures to safeguard Personal Data from unauthorised access, collection, use, disclosure, copying, modification, disposal, or similar risks. These include access controls, encryption, audit logging, secure data storage, and internal access policies.
10.12 We are committed to ensuring that Our staff and any third parties processing Personal Data on Our behalf are trained on data protection responsibilities, and that all Personal Data is processed in accordance with Our internal compliance framework, policies, and applicable data protection laws.
11. DEFINITIONS AND INTERPRETATION
11.1 In these Terms and Conditions, the definition of terms shall be set out below, except where the context otherwise requires:
a) "Account" means Your individual account maintained by Us;
b) "Award" means the award of e-voucher to You;
c) "CapitaPlus" means the CapitaPlus managed by Us;
e) "CLI Group" means CapitaLand Group Pte Ltd, its subsidiaries, associates, joint ventures and related corporations and all trusts sponsored, owned and/or managed by any of the aforementioned entities;
f) "CLI Property " means any property in any country developed, operated, managed and/or owned by any entity comprised in the CLI Group;
g) "Marcom Activities" means marketing, promotional and communication activities regarding products, services, offers, promotions, activities and/or events marketed, promoted, advertised and/or made available by any entity comprised in the CLI Group and/or its business partners, including in relation to (i) the CapitaPlus; (ii) any entity comprised in the CLI Group; and/or (iii) any CLI Property;
h) "Member" means a member to and participant in the CapitaPlus;
i) "Membership" means membership to and participation in the CapitaPlus;
j) “Participating CapitaLand Platforms” means online marketplace portals hosted by any members of the CLI Group which allow retailers to retail products to visitors and which are participating in the CapitaPlus. The list of such platforms shall be updated from time to time on the Programme Website;
k) "Participating Malls" means shopping malls participating in the CapitaPlus as determined by Us from time to time in Our sole discretion, in which Your purchases are eligible for Awards. The list of Participating Malls shall be updated from time to time on the Programme Website;
l) "Personal Data" means data, whether true or not, about an individual who can be identified from that data or from that data and other information to which we have or are likely to have access;
m) "Prizes" means prizes in lucky draws or contests organised under the CapitaPlus;
n) "Programme Web Portal" means the Web Portal(s) or part thereof created in connection with the CapitaPlus, as may be modified from time to time;
o) "Programme Promotions" means promotions, contests, competitions, lucky draws, games, events and/or activities for or in relation to Members, the recruitment of Members and/or otherwise involving the gift and award, which are conducted from time to time by Us, any other entity comprised in the CLI Group, Our agents, marketing partners, business partners and/or Our authorised service providers;
p) "Programme Website" means the website(s) or part thereof in connection with the CapitaPlus, as may be modified from time to time;
q) "Promotions" means promotions, contests, competitions, lucky draws, games, events and/or activities;
r) "Qualified Retailers" means retailers participating in the CapitaPlus and retailers participating in the CapitaPlus Loyalty-as-a-service Programme Participating Malls that are not excluded from the CapitaPlus, as determined by Us in Our sole discretion and notified at the Programme Website from time to time;
s) "Receipt" means receipt(s) of purchase;
t) "Redemption" means the redemption by You for Rewards and/or Prizes;
u) "Rewards" the goods and/or services redeemable by You;
v) "Terms and Conditions" means these terms and conditions governing Your Membership as amended or supplemented by Us from time to time;
w) "Third-Party Functionalities" has the meaning given in Section 11.2 below;
x) "Transaction" means any transaction (including agreements in connection thereto) entered between a Qualified Retailer on a Platform and You in respect of a product retailed on or through a Platform and delivered to an address in Singapore;
y) "We", "Our" and "Us" refer CapitaLand Retail Malaysia Sdn. Bhd. (“CRMSB”) or such other CL Group entity which may be managing the CapitaPlus from time to time; and
z) "You" and "Your" refer to the person who has signed up to the CapitaPlus.
11.2 Unless the context otherwise requires, words importing the singular shall also include the plural and vice versa. Words denoting the masculine gender include the feminine gender and both shall include the neuter gender.
11.3 The headings in these Terms and Conditions are inserted for ease of references only and shall not affect the construction of these Terms and Conditions. Refer to CapitaPlus FAQ page for more information.
(As of 3 October 2025)